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    Services Case Studies

    Policies and Procedures

    August 24, 2023

    Scope of Work

    To develop the manual in line with rules and regulations to provide consistency, clarity and improvement of services, and with the automation requirement for the Purchasing module our work was to develop update, develop the Client’s Procurement & Contracts policy and procedures manual and Delegation of Authority Matrix and for the following processes:

    • Governance Framework
    • Purchasing methods
    • Vendor selection and management
    • Purchase planning
    • Purchase requisition
    • Purchase order
    • Contracts

    Outcome

    • Gap Report
    • Standard Operating Policies and Procedures (SOP) preparation and process mapping
    • Training on “to-be” policies & procedures​​

    Value added

    As a value added service provided a  Gap Analysis report to the client along with control tool which  highlighted the controls  embedded within the Procurement  Manual. Furthermore, we conducted training on ‘to-be’ Policies and Procedures.